Known on the day
An End Address That Moved
Nothing was wrong when it was written down. A meeting moved, a stay changed, somebody is being collected from somewhere else, and the record is now describing a journey nobody is taking.
- What the desk writes down
- The new address in full, and the fact that it replaces one already sent to an operator.
- Why no number can be named without it
- The operator priced and allocated against the old one. A different end is a different job, sometimes trivially and sometimes not at all.
- What happens when it changes
- This entry is the change. What the desk does with it is described below, including the part it cannot promise.
Why it is not an edit
From the traveler's side this feels like correcting a line. From the operator's side a committed job has had one of its two ends replaced, after a driver was allocated against the original.
Sometimes that is nothing: a few streets, same direction, same hour, and the operator says fine. Sometimes it is a different job entirely, and the honest answer is that the car allocated cannot do it.
What the desk does
- Writes the new address in full, exactly as the first one was written.
- Sends it to the operator holding the job, marked as a replacement rather than an addition.
- Reports the answer back, whatever it is, on the same posted day.
There is no step where the desk decides the change is small enough not to mention. That decision belongs to whoever is sending a driver.
What it may cost
Whatever the operator says, which this desk does not set and will not estimate. This desk charges nothing for a change, at any notice, ever. That is the whole of what it can promise about money, and it is on changes and cancellation in the same words.
The one thing that makes it easy
Telling the desk early. An address that moves the evening before is usually absorbed without difficulty. The same change forty minutes ahead is a different conversation, because the driver is already moving.
Known on the day, one of three moments in the intake